The mobile client idle time is adjustable, with a minimum of one minute, determining how quickly an idle client session will be automatically closed. You can also adjust this number as low as five, which prevents your team from starting more than five sessions at a given time. The default is 100, but you can raise this number to 250 maximum if you expect more than 100 technicians to work on end-user support simultaneously. You can change what Dameware allows in terms of the number of concurrent mobile client connections. To get started with Dameware Mobile Gateway for mobile device management remote control, download the app on your smartphone and walk through the connection based on the necessary settings.Ĭhange remote control mobile phone configurations as needed. And with this remote control mobile phone option, you’re not tied to your laptop. Additionally, users can send a remote connection link, which, when opened and accepted, will provide mobile device management remote control without having to set up a VPN.įor on-call techs, using a remote control Android phone to provide IT support lets you quickly make connections to computers for troubleshooting no matter where you are. This remote control mobile phone proxy also enables you to connect to end users working outside the network via a safe over-the-internet remote session. This feature allows you to make connections from a mobile device, including an iOS or Android device, to computers within your firewall. When you’ve installed the Central Server through Dameware ® Remote Support (DRS™) Android or iOS, you can then install, configure, and utilize the Mobile Gateway component. How does remote control for mobile devices work in Dameware?Įasily improve your mobile device management remote control.
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